Returns and Exchange Policy

MONAKALIN
Checked with care before they're wrapped

Returns and Exchange Policy

Quality-related returns only

Please read this policy carefully before ordering. Every item is quality-checked before dispatch, and returns are handled only for genuine quality issues.

1. Returns Are for Quality Issues Only

Refunds and returns are accepted only for verified quality issues — such as items damaged in transit, manufacturing defects, items materially not as described, or the wrong item sent.

We do not accept returns or offer refunds for change of mind, personal preference, or "it wasn't what I expected." Please check sizes, colours, and descriptions carefully before ordering.

2. What Qualifies

  • Damage or defects present on arrival
  • Items broken or damaged in transit (with packaging photos)
  • Wrong item or wrong quantity sent by us

3. What Does Not Qualify

  • Change of mind or "no longer wanted"
  • Size, colour, or design preference
  • Damage caused after delivery by misuse or accidents
  • Items that have been hung, used, or altered
  • Final sale, clearance, and promotional items

4. How to Request a Return

  1. Email within 7 days of delivery.
  2. Include your order number, a description of the issue, and clear photos of the item and packaging.
  3. Our team verifies the claim. If approved, we'll provide the return address and instructions.

5. Refunds

Once we receive and confirm the returned item, your refund is issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a little longer to show it.

6. Return Shipping

For confirmed quality issues (including damage in transit), return shipping is covered by us. For any other reason, returns are not available.

7. Questions

Not sure whether your situation qualifies? Email us before sending anything back — .